Look forward to work.
Seriously
During the hiring process, "I will not use any hiring gimmicks; there will not be any coercion nor carrot-and-stick-ing here. I promise I will not ask you brain teasers or completely unrelated questions to your job. My goal is to help convey to you what my core philosophy is and see if that aligns with yours. Are we a fit mutually?"
- Dr Benjamin W. Hsu
Please take some time to peruse this page and submit a resume via email as well as a personal statement or cover letter that should include the reasons you are interested in working with us. Thank you.
Careers
ABOUT me
Hi. My name is Benjamin Hsu. I am a second-generation dentist with nine years of experience. I absolutely love dentistry. Really. Throughout various stages of my career I have been lucky to be an employee, manager, and owner in the dental practice. Having been at all levels of the organization, I believe this makes me a unique leader as having seen, from multiple perspectives, many things go wrong and a few things go right. At each stage and each day I distill a bit more of what makes a better team and thriving culture. This will be my only office, but ultimately my third venture. I cannot express how excited I am to start this journey with an amazing team at my side for our amazing patients. I hope that you can join the team!
Career Positions
for the best team
Clinical Support Manager
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Please see some expected duties below (we plan to train many of these skills; they are not prerequisites for applying for this position).
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Suggested Training: Dental Assistant.
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Assist the doctor in executing excellent clinical care
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Take impressions, photograph intraorally, take radiographs (including CBCT)
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Review and update medical and dental history. Be able to identify red flags therein.
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Patient comfort. A concierge or sorts.
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Ensuring the clinical areas are clean and safe.
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Monitoring and maintaining the support equipment and supplies for the clinic.
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Ordering supplies.
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Support your fellow team members.
Goals by the end of month one: by the end of your first month working with us, we will reevaluate and check-in to see what goals you have accomplished below.; how they went, why they were challenging, and what you learned.
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Have at least 4 online reviews that specifically mention your name.
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Understand the basic red flags of blood pressure, hyperglycemia, hypoglycemia, stroke, and panic attacks.
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Understand the basic doctor's procedures and materials.
About you
c.S.m.
Clinical Support Manager
-
Please see some expected duties below (we plan to train many of these skills; they are not prerequisites for applying for this position).
-
Suggested Training: Dental Assistant.
-
Assist the doctor in executing excellent clinical care
-
Take impressions, photograph intraorally, take radiographs (including CBCT)
-
Review and update medical and dental history. Be able to identify red flags therein.
-
Patient comfort. A concierge or sorts.
-
Ensuring the clinical areas are clean and safe.
-
Monitoring and maintaining the support equipment and supplies for the clinic.
-
Ordering supplies.
-
Support your fellow team members.
Goals by the end of month one: by the end of your first month working with us, we will reevaluate and check-in to see what goals you have accomplished below.; how they went, why they were challenging, and what you learned.
-
We hope there are at least 4 online reviews that specifically mention your name.
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Understand the basic red flags of blood pressure, hyperglycemia, hypoglycemia, stroke, and panic attacks.
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Understand the basic doctor's procedures and materials.
Compensation:
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Part-time build to Full time expected within 45-90 days.
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Part-time hourly and Full time Base Salary.
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Merit-based benefits.
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Sponsored dental CE with the dental team.
About you
c.S.m.
aboutyou
C.P.M.
Clinical Preventative care Manager
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Please read below for some expected duties for this position. These are not prerequisites for applying yet they are some minimum duties for this position.
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Required Certification: Hygienist, RDH. CPR.
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Clinical Abilities: Prophylaxis, SCRP, local anesthesia, head and neck muscle exams (TMJ focus, I will help you), adjust nightguards and splints, and photograph intraorally.
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Review of medical and dental history and understanding of the significant factors especially those affecting treatment modalities.
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Ability to disseminate, parse quickly the patients' needs and wants and demands and then to cater treatment accordingly.
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Ability to treatment plan basic dental cases.
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Dental blog contributions. Social media contributions.
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Continuing education: self directed learning and pursuit. We will provide compensation with a cap each monthly or yearly for CE.
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Assist in and help direct ordering of supplies
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Help grow and implement clinical protocols related to your role clinically.
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Outreach: Willingness to call patients for followups and post op check-ins. Call patients for reactivation and recall campaigns. Help initiate these campaigns (maintaining your own check on the pulse of the hygiene department: overdue patients, etc)
Goals: At the end of month one, there will be specific goals we will sit down and evaluate how you did. Was it achievable? What could you have done better?
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At least 4 reviews that specifically mention your name.
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You have called and documented followup for at least 10 patients by the first month.
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Have written at least 8 good social media posts within the first month.
Compensation:
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Part time. Full time TBD.
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Part time hourly and Full time with Base Salary.
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Merit-based benefits.
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Sponsored dental CE with the dental team.
Clinical Financial Manager
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Suggested Training: Dental Manager or Administration or Treatment plan coordinator.
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Set up patient payment planning
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Explaining and understanding treatment plans. You can produce some yourself with minimal input from the dentist.
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Insurance: Insurance troubleshooting, Pre-estimates, Bookkeeping, and Submissions.
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Collection of office revenue Maintain healthy A/R. Audit charts for financial errors.
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Monitoring outstanding balances with both patients and outstanding claims with insurances.
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Support CRM.
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Understand basic profit and loss statements as well as Balance sheets (accounting aspects).
Goal: We like to set some goal posts to achieve. While we do not expect ever single one to be achieved, it is always helpful in our opinion to have a target.
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Break-even by month 3. This does not include fixed costs such as the equipment.
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Created a set of narratives to accompany common claim issues.
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Identify at least 20 red flag insurance issues such as missing tooth clauses that apply only to [blank] insurance.
Compensation:
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Full time.
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Base Salary.
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Merit-based benefits.
About you C.F.M.
Clinical Administration Manager
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Please see some expected duties below (we plan to train many of these skills; they are not prerequisites for applying for this position).
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Suggested Training: Dental Administration/Reception.
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Greet and check-in patients. Frontline communicator
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Confirmation of patient appointments
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Followup to patient appointments
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Addressing patient concerns
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Call fielding, accepting calls.
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Assigning emergency call phone forwarding.
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Maintaining online communications are open and working
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Monitor social media.
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Consistently working and improving the customer service experience, how we communicate with body language, voice, and actions.
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CRM: customer relations management
Goals by the end of month one: by the end of your first month working with us, we will reevaluate and check-in to see what goals you have accomplished below.; how they went, why they were challenging, and what you learned.
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The office should achieve at least 20 online google reviews by the end of month one. Each review that specifically mentions team member counts as two reviews.
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Have called and documented at least 14 followups. This should not overlap with any other team member's followups.
Compensation:
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Full time.
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Base Salary.
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Merit-based benefits.